Refund policy
If you want to return your order for any reason, you can do so in a resalable condition within 30 days of delivery for a refund. For exchanges, please return your order for a refund and place a new order.
To make returns simple, we will provide you with a QR code that you can use to generate a return label at your local post office. There is a £3.95 charge for this return label, which is deducted from your refund.
To return an item, log in to your account and submit your return request.
The information above applies to orders delivered within the UK. For all other orders, please see our international returns policy.
Extended Holiday Returns
To make gift purchasing easier during the holiday season, orders placed in November can be returned until 10 January of the following year.
Return Conditions
All items must be returned new, unused, and with all tags still attached. When trying on shoes, please avoid scratching the soles or marking the shoe box.
Returns must include the shoe box, as it is considered part of the product. Place the shoe box inside another box to prevent damage during shipping. Returns that do not meet our policy will not be accepted and will be sent back to you.
We reserve the right to refuse any return if the product shows signs of wear, has been used, or has been altered in any way. Alternatively, we may reduce the refund amount accordingly.
For example, we may reduce your refund if:
- The products have been used, worn, damaged, or washed.
- The tags are no longer attached or have not been returned.
If we propose a reduction to your refund, you will be informed. You may then choose to have the products sent back to you at your own expense.
Faulty Items
Items are faulty if they are not of satisfactory quality, fit for purpose, or as described. A free return label will be provided for faulty items. Items damaged by normal wear and tear, accidents, or misuse will not be considered faulty.
If your item is faulty upon receipt, you can return it for a refund within 30 days. If you have had the item for longer, please contact customer care.
Late Returns
Orders should be returned within the applicable returns period. Returns sent back after this period may be accepted at our discretion.
Repeated Returns
We offer a flexible returns policy to enhance your shopping experience. However, we monitor returns, and repeated returns may lead to account closure or the refusal of future orders.
Refunds
Refunds will be credited to the original payment method. They may take up to 10 working days to appear in your account, depending on your payment provider’s processing times.